Below you'll find answers to your questions about meeting Santa from the appointment platform at DUO Centre Laval.
If you have any further questions, please don't hesitate to ask our customer service team or the elves of the kingdom. They'll be happy to help.
Do I absolutely need to make a reservation to meet Santa Claus?
We strongly recommend you make a reservation in advance to make your visit with Santa Claus easier. You can also go directly to the centre and ask Santa’s elves to book a place among those available.
How do we know Santa Claus’ availability?
By going to the appointment platform and making a reservation, you will be able to see Santa Claus’ availabilities. You can then select the date and time that suits you. However, please know that places are limited and that we cannot guarantee the availability of the timeslot you want. We may also close the kingdom without notice in the event of force majeure. If such is the case, please be assured that you will receive an email stating that your appointment had to be cancelled.
Are appointments only offered per family?
In fact, meetings with Santa Claus are available for families only. You will need to register your children individually and then choose to book a family meeting when making the appointment. Please note, however, that the duration of the appointment is the same for everyone, even if there are several children at the same time slot. Allow 6 minutes per family.
Is it possible to meet a Santa who speaks English?
The reservation platform is available in French and in English. If you would like your child to be able to chat with a Santa Claus who speaks English, please check with the elf to see if the service is offered in both languages.
Will we receive a message to remind us of the time of our appointment?
The elves have everything planned to make sure you don't miss your date with Santa Claus! They will send you, 24 hours before your appointment, an email and an SMS message to remind you of the date and time of this magical moment.
What should we do if we can’t make it to our appointment?
If you can’t make it to your appointment, it is important to cancel it by clicking on “My appointments/Cancel my appointment”. You can then simply make a new appointment for your child.
Is it free to meet Santa Claus?
Yes, the live meeting with Santa Claus at your shopping centre is offered free of charge. If you want to keep this spontaneous and magical moment as a souvenir, you can purchase the photos taken by a profesionnal photographer. The list of prices will be on site and you will receive your pictures during your visit.
What if we don't receive the photos we bought?
If you encounter any problems and would like us to assist you with your request, please write to: info.centrelaval@cominar.com
Can I use my personal camera to take a picture?
The photographer agrees to let parents photograph their child(ren) themselves with their own camera. Please note that out of respect for his work and to ensure that it is carried out in the best possible conditions, the photographer reserves the right to refuse to allow parents to take their own photographs while he is working. He will offer parents the opportunity to do so before or after his work without any problem.
Can our child ask Santa Claus questions?
Each meeting with Santa Claus will be personalized. Your child will be invited to speak with Santa Claus by videoconference, live from the Pole North. The discussion will be spontaneous and will last for about 3 minutes.
Will our child receive a gift when meeting Santa Claus?
Santa Claus has planned a surprise for each child who will come to the kingdom. The elves will make sure to give it to him, as a souvenir, after their meeting.
The reservation platforms redirects me to another shopping center. What should I do?
We invite you to write to: support@audace-co.com asking them to transfer you from malls so that your account is associated with the mall you want to visit this year.
How old must our child be to be eligible for a meeting with Santa Claus?
There is no age requirement to meet Santa Claus, all children, young people and adults who believe in Santa Claus are welcome!
Can my child meet Santa Claus a second time?
Yes, your child can come back to meet Santa a second time. However, please note that only one appointment can be active in your account at a time. You'll need to complete your first appointment before you can schedule a second.
Terms of use
The shopping center is one of the commercial partners using the Santa Claus by appointment platform to offer a free experience to its customers during the holiday season.
The perenoelrdv.com appointment platform is owned by Audace & Co. For more information or to submit a request, please contact support@audace-co.com.
We wish you a magical encounter that lives up to your expectations!
