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It’s the perfect opportunity to share your family traditions with the little ones and create unforgettable holiday memories. Join us at the central court for a truly magical Christmas moment!
Meet Santa Claus
Several time slots are available from November 30 to December 24. Simply book the time that works best for you through our online reservation platform.
How to reserve your visit:
On the day of your visit:
✨ Happy Holidays to all!
In Santa Claus' enchanted world, a splendid magical mailbox awaits children! 💌✨
They can slip their sweetest wishes into it, and the magic of the North Pole will do the rest...
And if your child prefers to write to Santa Claus by email, that's possible too, the elves keep a close eye on the inbox!
And if your child prefers to write to Santa Claus by email, that's possible too, the elves keep a close eye on the inbox!
👉 Here is his email address: perenoel@lepolenord.ca
perenoel@lepolenord.caP.S. Santa Claus always replies... magic obliges! 🎅🪄🎄
APPOINTMENT PLATFORM
🎅 Do I absolutely have to reserve a place to meet Santa?
We strongly recommend that you reserve your place to facilitate your visit with Santa. You can also go directly to your center and ask the kingdom's elves to reserve a place for you among those still available.
🎅Will there be additional time slots opened during the season?
No. Unfortunately, appointments may fill up quickly for the season. That's why it's important to book in advance. However, continue to check the appointment platform regularly, as some appointments may become available due to cancellations.
🎅How can I find out when Santa is available?
By going to the appointment platform and reserving your place, you'll be able to view Santa's availability. You can then choose the date and time that suits you best. Please note, however, that places are limited and we cannot guarantee the availability of your desired slot. We may also close the kingdom without notice in the event of force majeure. If this is the case, rest assured that you will receive an e-mail informing you that your appointment has had to be cancelled.
🎅Are appointments only available per family?
In fact, meetings with Santa Claus are offered for families only. You'll need to register your children individually, and then choose to reserve a family meeting when you book your appointment. Only one family photo session will be available. Please note, however, that the duration of the appointment is the same for everyone, even if there are several children at the same time slot. Please allow 3 to 5 minutes per family.
🎅Will we receive a message to remind us when our appointment is?
The elves have thought of everything to make sure you don't miss your appointment with Santa Claus! 24 hours before your appointment, they'll send you an e-mail and a text message to remind you of the date and time of this magical moment.
🎅What should we do if we can't attend our appointment?
If you cannot attend your appointment, you will need to cancel it by clicking on "My appointments / Cancel my appointment." Afterwards, you can simply book a new appointment for your child.
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EXPERIENCE AND MEETING – at DUO Centre Laval
🎅Who are the visits to Santa Claus for?
There are no age restrictions to meet Santa Claus. Everyone, whether young or adult, and who believes in him, is welcome!
🎅Is it possible to meet an English-speaking Santa Claus?
The appointment system with Santa Claus is offered in French and English. However, if you want your child to be able to chat with an English-speaking Santa Claus, please check with the selected shopping center if the service is offered in both languages.
🎅Is the meeting with Santa Claus free?
Yes, the meeting with Santa Claus at your shopping center is offered to you free of charge. If you wish to keep this spontaneous and magical moment, you will have the option to purchase a souvenir photo of your child with Santa Claus. Several packages are available to you. Please refer to the information and services offered by visiting the partner shopping center's website directly.
🎅Can our child ask Santa Claus questions?
Each meeting with Santa Claus will be personalized. Your child will be invited to chat and interact with Santa Claus spontaneously for approximately 3 minutes.
🎅Will our child receive a gift during their meeting with Santa Claus?
Santa Claus has planned a special surprise for each child who comes to visit him at the Kingdom.
🎅Can my child meet Santa Claus a second time?
Yes, your child can come back to meet Santa Claus a second time. However, please note that only one appointment can be active in your account at a time. You will need to have completed your first appointment before you can schedule a second one.
🎅Should I arrive before my appointment time?
Yes, you should arrive 15 minutes in advance and take your place in the "with appointment" queue.
🎅How long does the visit last?
Each visit lasts approximately five minutes.
🎅Where is the Kingdom located in the shopping center?
The magical kingdom is located in the central courtyard, right next to the information kiosk.
🎅Do I need to bring anything specific for my visit?
No, you just need to know the full name under which the reservation was made, as well as the names of the children who will be visiting Santa Claus.
1600 Boul. le Corbusier
Laval, QC H7S 1Y9, Canada