Come Meet Santa in his Enchanted Kingdom

What a great opportunity to share your family traditions with the little ones and create magical holiday memories. Head to DUO Centre Laval to have a truly magical holiday experience!


On December 2, from 11 a.m. to 4 p.m., we invite you to join us in celebrating the return of Santa Claus to his kingdom at DUO Centre Laval's central courtyard!

To celebrate in style, we've got lots of free activities for the whole family! Take advantage of your visit to meet Mrs. Claus, taste delicious cookies, take part in a balsam fir workshop, and write a letter to Santa - all in a festive atmosphere!

Complete program

11 a.m.: Santa Claus arrives on the little train

11 a.m. to 3 p.m.: cookie distribution by Mrs. Claus and face painters on site

11 a.m. to 4 p.m.: letter-making workshop for Santa Claus

1 p.m. to 5 p.m.: Christmas bauble and garland workshop, a rally through the center, and information on the balsam fir, in collaboration with Les Clubs 4-H du Québec. The workshop will also be available on Sunday, December 3, from 10 a.m. to 5 p.m.

Several time slots are available to meet Santa between December 1st and 24th***. You can simply reserve the time slot of your choice through our reservation platform. Here's how to make an appointment with Santa:

***Due to a high number of registrations, the bookings are currently full. Stay tuned by signing up in case of cancellation: there will also be a few spots available for walk-ins each day of the kingdom.

  • Click on this link to access our online booking platform.
  • Follow the registration and booking process.
  • You will receive a confirmation e-mail.
    Don't forget to add this appointment to your digital calendar so you don't miss out on this magical moment. We'll also send you an SMS reminder the day before your appointment. 

On the day of your appointment, follow these instructions for a memorable experience:

  • Santa Claus will be waiting for you in his kingdom at DUO Centre Laval, near the entrance 2.
  • Please arrive maximum 10 minutes before your reserved time to take family photos with Santa.
    Thank you for being punctual! 
  • As soon as you arrive, signal your presence to the elf at Santa’s Kingdom

A professional photographer will be on site to capture this special moment and print your photos. The price list for photos will be displayed in the kingdom. Prices start at $8, and you'll be able to choose from a variety of print and digital formats. After your visit, each child will receive a gift.

Happy Holidays! 

Frequently asked questions

Below you'll find answers to your questions about meeting Santa from the appointment platform at DUO Centre Laval.

If you have any further questions, please don't hesitate to ask our customer service team or the elves of the kingdom. They'll be happy to help.

Do I absolutely need to make a reservation to meet Santa Claus? 

We strongly recommend you make a reservation in advance to make your visit with Santa Claus easier. You can also go directly to the centre and ask Santa’s elves to book a place among those available. 

How do we know Santa Claus’ availability?

By going to the appointment platform and making a reservation, you will be able to see Santa Claus’ availabilities. You can then select the date and time that suits you. However, please know that places are limited and that we cannot guarantee the availability of the timeslot you want. We may also close the kingdom without notice in the event of force majeure. If such is the case, please be assured that you will receive an email stating that your appointment had to be cancelled. 

Are appointments only offered per family ? 

In fact, meetings with Santa Claus are available for families only. You will need to register your children individually and then choose to book a family meeting when making the appointment. Please note, however, that the duration of the appointment is the same for everyone, even if there are several children at the same time slot. Allow 6 minutes per family.

Is it possible to meet a Santa who speaks English? 

The reservation platform is available in French and in English. If you would like your child to be able to chat with a Santa Claus who speaks English, please check with the elf to see if the service is offered in both languages.

Will we receive a message to remind us of the time of our appointment? 

The elves have everything planned to make sure you don't miss your date with Santa Claus! They will send you, 24 hours before your appointment, an email and an SMS message to remind you of the date and time of this magical moment. 

What should we do if we can’t make it to our appointment?

 If you can’t make it to your appointment, you will need to cancel it by clicking on “My appointments/Cancel my appointment”. You can then simply make a new appointment for your child. 

Is the live meeting with Santa Claus free? 

Yes, the live meeting with Santa Claus at your shopping centre is offered free of charge. If you want to keep this spontaneous and magical moment as a souvenir, you can purchase the photos taken by a profesionnal photographer. The list of prices will be on site and you will receive your pictures at the same time of your visit. 

Can I use my personal camera to take a picture?

The photographer agrees to let parents photograph their child(ren) themselves with their own camera. Please note that out of respect for his work and to ensure that it is carried out in the best possible conditions, the photographer reserves the right to refuse to allow parents to take their own photographs while he is working. He will offer parents the opportunity to do so before or after his work without any problem.

Can our child ask Santa Claus questions? 

Each meeting with Santa Claus will be personalized. Your child will be invited to speak with Santa Claus by videoconference, live from the Pole North. The discussion will be spontaneous and will last for about 3 minutes. 

Will our child receive a gift when meeting Santa Claus? 

Santa Claus has planned a surprise for each child who will come to the kingdom. The elves will make sure to give it to him, as a souvenir, after their meeting.

The reservation platforms redirects me to another shopping center. What should I do?

We invite you to write to: asking them to transfer you from malls so that your account is associated with the mall you want to visit this year.

How old must our child be to be eligible for a meeting with Santa Claus? 

There is no age requirement to meet Santa Claus, all children, young people and adults who believe in Santa Claus are welcome! 

Can my child meet Santa Claus a second time? 

Yes, your child can come back to meet Santa a second time. However, please note that only one appointment can be active in your account at a time. You'll need to complete your first appointment before you can schedule a second.

Terms of use

The shopping center is one of the commercial partners using the Santa Claus by appointment platform to offer a free experience to its customers during the holiday season.

The appointment platform is owned by Audace & Co. For more information or to submit a request, please contact

We wish you a magical encounter that lives up to your expectations!